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Nestlé Double Wins at the Insights Middle East Call Center Awards 2019

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Dubai, UAE


(Left to right) Rainer Mueller, Communications Director; Sayaf Kofahi, Call Centre Manager of Nestlé Middle East, Saria Kudsi, Care Center Advisor; Moataz Al Halabi, Digital Solutions Manager.


Nestlé Middle East celebrated two wins at the INSIGHTS Middle East Call Centre Awards 2019, cementing its credentials as a customer service pioneer in the region.

Nestlé Middle East took home the accolade for ‘Best Industry Call Centre (FMCG)’ largely thanks to its state-of-the-art Omni-Channel Consumer Experience Center along with their internal Nestlé Global Business Service team based in Cairo, Egypt.

The award for ‘Best Call Centre Manager in the Middle East’ was presented to Sayaf Kofahi, the Call Centre Manager of Nestlé Middle East. Kofahi commented: “The world around us is changing fast with consumer expectations, competition and society evolving at an unprecedented pace. While our company is anticipating and adapting to these changes, two important dimensions do not change: our purpose and our values that have guided us for over 150 years. Driven by purpose and Guided by values, we put consumers at the heart of everything we do.”

Nestlé Middle East follows a three-fold approach to customer care: People (Employees and Consumers); Consumer Obsession; and Voice of the Consumer (VoC). Nestlé strives to enhance every step of the consumer experience - making it easy and simple to get in touch with Nestlé. Moreover, Nestlé places a strong emphasis on consumer feedback that are interpreted further to enhance the company’s products and services.

Note to editors:

To contact the 24/7 Consumer Conversation and Care Center at Nestlé Middle East, dial: UAE & KSA (Toll Free) 800 1161001, Other Countries + 97148100000 or visit

About Nestlé Middle East

Nestlé Middle East’s heritage goes back over 80 years to 1934 when the first import operation was set up in Lebanon. Today, Nestlé Middle East owns and operates 18 factories and provides direct employment to more than 13,000 employees who are all committed to Nestlé’s purpose of enhancing the quality of life and contributing to a healthier future. It also provides indirect employment to several thousand more.

The Nestlé portfolio in the region currently exceeds 60 innovative product brands in a wide range of categories: dairy products and infant nutrition, bottled water, chocolate and confectionery, coffee creamers, breakfast cereals, culinary products, health science, skin health, and Pet Care, among others. Nestlé Nido, Nestlé NAN, S-26, Progress, Maggi, Nescafé, Kit Kat, Coffeemate, Nestlé Cerelac, Nestlé Fitness, Nestlé Pure Life, Nespresso, Optifast and Cetaphil are just some of the brands available in the Middle East.

For more on Nestlé Middle East activities, you can visit the following social media pages:

Nestlé in Society report:

For more information, please contact:

Lynn Al Khatib
Media Relations Manager, Nestlé Middle East
[email protected]