The safety, health, & wellbeing of infants is our absolute priority.
As a precautionary measure, Nestlé is voluntarily recalling specific batches of NAN, S26 and ALFAMINO infant formula distributed in specific countries across the Middle East and North Africa (MENA). The batches and products impacted are specific and different per country.
This voluntary recall is a precautionary measure that is due to the potential presence of cereulide in one of the ingredients from a supplier used in the batches concerned.
No illness has been confirmed to date in relation to this. Nevertheless, Nestlé has decided to perform this precautionary product recall in full cooperation with the local authorities in each of the impacted countries and out of an abundance of caution and in line with Nestlé’s strict quality and food safety protocols. Relevant customers and distributors holding the identified batches were notified, and standard instructions were issued to block and remove the affected quantities from store shelves.
All other Nestlé products and other batches of the same products that are not in the scope of this recall are safe to consume. We are committed to providing clear, transparent information and support for everyone throughout this process.
Q: How can I verify an affected batch?
Option 1: Batch Code Verification Tool
For further information and instructions, please verify your product’s batch code click here.
Option 2: Impacted MENA Countries
This voluntary recall applies to the impacted batches distributed in the following specific MENA countries. The batches impacted are specific and different per country. Please click on the country name to open the list of country-specific impacted batches.
| Country | Affected Products |
|---|---|
| BAHRAIN | NAN OptiPro 1, S26 AR, S-26 ULTIMA 1, 2, NAN Supreme 1, 3 |
| EGYPT | NAN OptiPro 1, NAN COMFORT 1, S-26 AR Gold |
| IRAN | NAN HA 1, ALFAMINO |
| IRAQ | S-26 AR Gold |
| JORDAN | S-26 AR Gold |
| KUWAIT | NAN COMFORT 1, NAN Supreme 1,2, 3, S-26 ULTIMA 1, 2, S-26 AR Gold |
| OMAN | NAN OptiPro 1, NAN COMFORT 1, S-26 ULTIMA 1, 2 |
| QATAR | NAN OptiPro 1, NAN COMFORT 1, S-26 ULTIMA 1, 3, NAN Supreme 1,2, 3, S-26 AR Gold |
| SAUDI ARABIA | NAN OptiPro 1, NAN DUO 1, S-26 GOLD 1, 2, NAN Supreme 1,2, 3, S26 ULTIMA 1,2,3, ALFAMINO & ALFAMINO Junior, S-26 AR Gold |
| UAE | NAN OptiPro 1, NAN COMFORT 1, NAN Supreme 1,2, 3, S-26 ULTIMA 1,2, 3, ALFAMINO, S-26 AR Gold |
The following countries are not affected in the MENA region:
ALGERIA – LEBANON – LIBYA – MOROCCO – PALESTINE – SUDAN – SYRIA –TUNISIA – YEMEN
Q: What can I do if I have an affected batch?
If you are in possession of an affected batch, we have two options for you to conveniently claim a refund or product replacement.
Option 1: Point of Sale
Return the affected batch to the original point of sale for refund or replacement with the original invoice of purchase.
Option 2: Online Claim
Submit an online claim here.
Please be ready with a photo of your product batch number, found at the base of the tin.
For further assistance, please contact one of Nestle’s Consumer Engagement Center through WhatsApp +97148100002 across MENA or call your local center for support:
| Country | Call Centr Number | Call Charges |
|---|---|---|
| BAHRAIN | +97317810902 | Local Charges |
| EGYPT | +2016180 | Toll Free for Egypt Consumers |
| KUWAIT | +96522089573 | Local Charges |
| JORDAN | +96265902998 | Local Charges |
| OMAN | +971800116100 | Chargeable "International" |
| QATAR | +97444587688 | Local Charges |
| SAUDI ARABIA | +9668001161001 | Toll Free for KSA Consumers |
| UAE | +9718001161001 | Toll Free for UAE Consumers |
| +97148100002 | FREE | |
| All Other Countries | +97148100000 | Chargeable "International" |
We believe that breastfeeding is the ideal nutritional start for babies and we fully support the World Health Organizations recommendation of exclusive breastfeeding for the first six months of life followed by the introduction of adequate nutritious complementary foods along with continued breastfeeding up to two years of age. We also recognize that breastfeeding is not always an option for parents, we recommend that you speak to your healthcare professional about how to feed your baby and seek advice on when to introduce complementary feeding. If you choose not to breastfeed, please remember that such a decision can be difficult to reverse and has social and financial implications. Introducing partial bottle-feeding will reduce the supply of breast milk. Infant formula should always be prepared, used and stored as instructed on the label in order to avoid risks to a baby’s health.*
