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Our response to COVID-19

During this unprecedented time, our purpose of enhancing quality of life is now more important than ever. From our supply chain, to our factories, and right through to your homes, we continue to work around the clock to ensure that we continue to meet the nutritional needs of your families and pets.

Our priorities remain:
1. safeguarding the safety and wellbeing of our employees, our collaborators, business partners and the communities we are a part of;
2. ensuring continued production and delivery of much-needed food and beverage products to help meet the nutritional needs of individuals and families;
3. stepping up relief efforts to local communities and healthcare professionals.

On the ground we are mobilizing Relief efforts in several ways around the Middle East and North Africa, including donations of food, beverages and bottled waters, as well as support for medical institutions, food banks and food-delivery organizations.

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People are at the heart of our business. Therefore, the health and safety of our 15,000 employees in our region, business partners and the communities where we operate is extremely important for us. We are working very hard to keep them healthy, safe and supported.

Together with our supply chain, distribution and retail partners, we are working to ensure that food, beverages, petfood and bottled water are available around MENA. Our people are fully committed and are working tirelessly to ensure that supply is maintained.

For the last 154 years, our consumers, employees, business partners and communities have relied on us during the most challenging times. And today, we're right there with you in fighting this significant global challenge with flexibility, resilience, courage, and a caring heart.

The COVID-19 pandemic is a global problem and consequently we are offering help on the ground everywhere, drawing on our extensive presence and experience in 187 countries.

Mark Schneider
Mark Schneider Chief Executive Officer, Nestlé S.A.

 

Our actions include:

 

Keeping our employees healthy, safe and supported

  • In addition to our regular strict hygiene standards, putting in place additional safety measures in our factories, offices and distribution centers.
  • Offering office-based employees the flexibility and needed setup to work from home whenever possible.
  • Asking our employees worldwide not to travel internationally for business purposes.
  • Advising and providing continuous awareness to employees on minimizing the risk of infection both at work and at home.
  • Requesting that any employees who may be experiencing symptoms inform their line manager and self-quarantine for 14-days.
  • Supporting our employees through this challenging period, by providing sick leave with full pay for those who contract the virus, for as long as they medically require.
  • Working with our supply chain, distribution and retail partners to implement appropriate infection control measures and ensure continued production and delivery of products.
employee at work

 

Joining forces with the International Federation of the Red Cross and Red Crescent Societies (IFRC)

  • Donating food, medical nutrition products and bottled water, and supporting logistics to bring relief to those most affected by the pandemic.
  • Globally donating CHF 10 million for immediate deployment in countries where it is most needed.
  • Globally matching 1:1 any donations to the Red Cross and Red Crescent National Societies or Federation made by our employees.
  • In the MENA region, providing food and medical support to the Iraqi Red Crescent Society, the Syrian Arab Red Crescent Society, the Tunisia Red Crescent, and the Emirates Red Crescent.

 

IFRC

 

 

Helping with local relief efforts

  • Providing support and donating food to authorities, medical institutions, food banks, NGOs and relief organizations in the frontline of the fight against this pandemic.
  • Supporting physicians through sharing knowledge on new tailored COVID-19 medical nutrition treatment protocol.
  • Providing prompt and pragmatic support to our business partners.
  • Across MENA, we have supported 100,000 families and 50,000 healthcare professionals, and donated 10 Million Food and Beverage servings, 620,000 liters of water and 100,000 face masks. The initiatives are implemented in collaboration with more than 30 local entities in 17 countries.

 

woman helping

 

Some of our ongoing efforts across MENA include:

palestine

PALESTINE

Critical contributions in Palestine were implemented; through support we provided to the Ministry of Health Fund, the Bethlehem Governorate and the CARITAS Baby Hospital.

Lebanon

LEBANON

We extended much-needed donations to more than five entities, including the Lebanese Food Bank, CARITAS and the Rafic Hariri Hospital, impacting 15,000 families with 830,000 food and beverage servings and 88,000 liters of water.

SYRIA

SYRIA

We extended support to the Syrian Arab Red Crescent, by providing aid to health relief efforts in the country.

Nestlé Professional

Nestlé Professional

Nestlé Professional continues to offer pragmatic support to its business partners in the hospitality industry, as they reopen to welcome back their customers. This is being done through its "Always open for You" initiative which is allocating CHF 2 million to benefit more than 5,000 foodservice outlets in the MENA region. Support includes payment term extensions, coffee machines rental fees suspensions, provision of free products including 2.5 million NESCAFÉ cups, trainings, marketing and other services.

 

Nestlé Purina Petcare

Nestlé Purina Petcare

In four countries, our Purina PetCare brand supported animal shelters by donating more than 11 tons of petfood including 94,000 cat meals and 95,000 dog meals.

Nestlé Health Science

Nestlé Health Science

Nestlé Health Science is working with healthcare professionals to enhance medical nutrition’s impact on patients in intensive care, with a special focus on those requiring treatment with ventilators.

We care deeply for people and for the communities in which we operate, and always strive to remain true to our purpose of Enhancing Quality of Life and Contributing to a Healthier Future. Food and beverages help keep people healthy and enhance their quality of life, and we want to meet our responsibility to provide good nutrition, especially for the most vulnerable in society.

Dragan Culibrk
Dragan Culibrk Nestlé Ad Interim Chief Executive Officer & Chief Financial Officer, Middle East and North Africa.