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Recall of a specialty soluble coffee range in 100g glass jars

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May 19, 2010
Position Statement

On 20 May 2010, we announced the voluntary recall of the Alta Rica, Alta Rica Decaff, Cap Colombie, Suraya and Espresso soluble coffee range - specialty varieties of NESCAFÉ® - contained in a specific type of 100g glass jar with a distinctive plastic sleeve. Some of these jars, may be susceptible to breakage during the delivery process to our customers and consequently may contain small pieces of glass.

The quality and safety of our products is a non-negotiable priority for our Company. Consequently, as a precautionary measure, we have decided to recall this specialty range. Only products in this specific jar format are affected. We will be changing the packaging format before we reintroduce this coffee range to the market. We sincerely apologise to our consumers and customers for any inconvenience.

We kindly request our consumers wishing to exchange these products in their possession to contact us at: [email protected]
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